How Can We Help You Today?
Whether you’re looking for the right care home for yourself or a loved one, have a question about our services or would like to speak with a member of our team, we’re here to help.
Our friendly teams are happy to provide information, answer your questions and guide you through the next steps.
Who Would You Like to Speak To?
Looking for Care?
Our team can help you understand your options, check availability, and arrange a visit to one of our homes.
A Specific Home
Care enquiries, visits and admissions are handled by each home individually. Every home’s details are listed below.
Suppliers & Professionals
Suppliers, entertainers and healthcare professionals (local authorities and discharge teams) should contact the relevant home directly, to keep our general enquiry line free for families seeking care.
Contact a Home Directly
Each of our 12 homes is run by its own local team.
Find Your Local Home
Connect directly with the dedicated team managing your chosen location.
Our Support Office
Contact the Affinity Office
Affinity Care Homes
- Address
- Unit 16, First FloorPrinceton Mews167-169 London RoadKingston Upon ThamesKT2 6PT
- Phone
- 020 7112 8099
- Opening hours
- 9am – 6pm
Accounts Payable
Suppliers needing to discuss an account or payment can reach our purchase ledger team by email.
Email Accounts Payable →Media & Press Office
Journalists with a media enquiry can reach our press office by phone.
Call the Press Office →Accounts Receivable
For queries about invoices you’ve received, our credit control team can help by email.
Email Accounts Receivable →Compliments and Complaints
Your Experience Matters to Us
At Affinity Care Homes, we are committed to providing high-quality care and always welcome feedback about your experiences.
We appreciate hearing when we have made a positive difference, and we recognise that sometimes things may not meet expectations.
Whether you wish to share a compliment, raise a concern or make a complaint, we encourage you to speak openly with us. We take all feedback seriously and are committed to addressing concerns fairly, promptly and respectfully.
Your feedback helps us celebrate what we do well, learn from our experiences and continually improve the care and services we provide.
Any Questions?
Our team is here to help with advice on choosing care, funding, and finding the right home for your loved one.